Managing an online reputation

“Your customers are talking about you — and the whole world is listening. Local review sites are reshaping the world of small business by becoming the new Yellow Pages, one-stop platforms where customers can find a business — and also see independent critiques of its performance. How do you manage your reputation when everybody is a critic?” Read on

Kermit Pattison Small Business, The New York Times

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Published 04 August 2009.

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